Email-to-Case is a powerful Salesforce feature designed to automatically create cases from emails sent to a support address. However, sometimes cases are created outside the configured settings, causing operational problems and confusion for support teams. This article explains how to identify and resolve this issue. Diagnosing the Problem Before solving
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How to select a different “From” email in the Case Feed?
When managing cases in Salesforce, ensuring that communication appears professional and aligned with your organization’s standards is crucial. One common requirement is the ability to change the “From” email address in the Case Feed, especially when handling multiple departments, brands, or communication contexts. Here, we’ll guide you through the steps
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