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Top 7 Powerful Salesforce Email-to-Case Troubleshooting Tips

January 8, 2025 Souza Leave a comment

Salesforce Email-to-Case troubleshooting is one of those core skills that every Salesforce Admin eventually needs. You may have set up routing addresses, queues, and assignment rules perfectly — yet one day, your users notice cases showing up in the wrong queue or being created twice. Sounds familiar? This guide walks

Top 5 Powerful Ways to Select and Manage ‘From’ Emails in Salesforce Case Feed

December 31, 2024 Souza Leave a comment

Salesforce Case Feed From email selection interface illustration

Salesforce Case Feed From email selection is a simple yet essential feature that helps your team send messages with the right professional identity. Whether you’re handling multiple brands, departments, or support queues, choosing the correct “From” address builds trust and keeps your communications aligned with your organization’s standards. This guide